Candace, the Vice President of Learning & Enablement at SellX, recognized a recurring set of challenges affecting individuals and organizations alike that inspired her to pursue a career in Learning & Enablement.
She saw that employees would often not receive proper onboarding experiences and even when they did, the transition to ongoing learning opportunities lacked support, creating performance gaps.
The Solution: Driveway's User-Friendly Digital Adoption Platform
When Candace saw how user-friendly and accessible Driveway was, she felt confident she could achieve her learning goals.
Because Driveway was simple enough that anyone could use it, Candace was able to build a roster of teachers, coaches, and subject-matter experts to build out their content library Driveway’s Chrome Extension made it easy to keep content up-to-date and bridge the gap between onboarding and continuous learning.
By scaling her content development efforts, she was able to make product tours and walkthroughs so that clients & sales reps could learn by doing and eventually achieve skill mastery of their platform.
Driveway not only helped build an enablement bridge to the Sales team, but also to all the other departments in her organization through easier documentation of processes + SOP’s.
"Driveway made it easy to build content and scale a learning library for our platform. It’s so simple that every rep was able to build their our own walkthrough of our platform. As we built, we learned."
Results: 1 month saved in ramp-time
Driveway’s inclusive and accessible Chrome Extension helped reduce the friction to get team members to start building and documenting processes.
Despite busy department leaders and competing goals, Driveway’s easy-to-make interactive walkthroughs were able to:
- Help the sales team build confidence in their knowledge of SellX’s platform
- Drive process change towards more documentation and better process compliance
- Improve sales CRM hygiene by delivering quick answers to “how to” and “where to”
- Speed up sales person ramp by 1-month per person
