Interactive learning means faster time to revenue
Revenue Enablement and Operations teams know that every call counts.That's why it can be so hard to take sales reps off the floor for training.
Avoid the "ROI-case-making-and-favor-trading" with your Sales Leader around Virtual Instructor Led Training (VILT)
and instead look for ways to deliver interactive and asynchronous training.
Based on our research, sales reps can spend anywhere from 40-60 hours in meetings during their onboarding process, with up to 20-30% of that time being spent learning software tools and trainings - a critical step in any new hire onboarding checklist
Although this varies by industry and company, replacing the 20-30% of your onboarding and training time
with self-serve and asynchronous systems training can be a massive boost to your team's revenue growth.
Asynchronous software and systems training can be delivered through interactive walkthroughs, in-app tutorials, or other guided user experiences provided by Digital Adoption Platforms (DAPs) or by Interactive Learning Software (ILS).
Interactive learning means higher customer satisfaction
Customers want to work with vendors who are knowledge and well-informed about the product they are selling.
Of all the ways to notify your customers about a new feature
, potentially the most important and most high-risk is your customer-facing teams.Lack of confidence, or misinformation around your product, can have an immediate impact on your ability to convert a lead into a happy customer.
Maybe there's a new feature that if implemented correctly for one customer could have a massive impact on their business.
Forgetting about a new feature or how to speak to it doesn't just impact a customer's perception of your business, but it can also impact the long term ROI of your product.
Avoid running into these sorts of conversations when it comes to renewal time. Interactive learning for new feature releases can help you make sure that your customers get value from your product the moment a new feature walks out the door.
Consider collaborating with your product team or product marketing team to make sure when a new release happens, your sales team is prepared with interactive guides and tutorials for your new features so that your team can engage with the product in the same way your customers will.
Interactive learning means higher sales efficiency